Prepaid metering software must be updated or customers won’t be able to recharge their meters with new tokens; and will be left without power supply. The City is following a phased approach. Area by area is being earmarked for updating. Customers in a specific area will receive two update codes with their purchase when their time comes.
Most customers prefer updating their own meters. Those who require assistance are encouraged to contact the City by:
• SMS: 31220
• Email: power@capetown.gov.za
• Phone: Call Centre: 0860 103 089